Shipping Policy
Effective Saturday, January 15, 2022, we will be offering free shipping in the United States on all orders placed over $150.00.
We had to increase the minimum order for free shipping due to rising transportation and shipping costs. We appreciate your understanding.
Thank you for being a valued customer and part of the Visanto family!
Carrier
All orders are shipped via USPS or UPS.
Processing
Orders may take up to 24 – 48 hours to be processed in our facility. Orders are processed during normal business hours (9 AM EST - 5 PM EST). Orders are not processed on Saturday, Sunday, or US federal holidays.
Orders will ship out of our office in Oldsmar, Florida.
Shipping Time
|
Shipping Location |
Shipping Time |
|
Domestic (United States) |
2 – 7 business days* |
|
International |
2 – 3 weeks* |
*Shipping time depends on the carrier; these are just approximate shipping times. Mail is often slower during holidays.
Shipping Cost
|
|
Orders up to $149.99 |
Orders over $150 |
|
Domestic (United States) |
Shipping cost is based on order weight and location. |
Free Shipping |
|
International |
Shipping cost is based on order weight and location.** |
Shipping cost is based on order weight and location.** |
**Orders shipped to Canada require additional fees and duties.
Orders are not processed or shipped on Saturday, Sunday, or US Federal Holidays.
We cannot guarantee when an order will arrive. Please ensure you have extra time when placing your order since product availability and carrier shipping could cause delays.
Restocking Fee
For unopened and undamaged products, a restocking fee will be applied to cover processing and handling costs. Domestic orders will incur a flat rate of $10, while international orders will be subject to a fee of 10% of the total order value. Please note that this fee is applicable only to items returned in their original condition. For further assistance or inquiries, contact us at 813-235-0308 or office@visantous.com.
Shipping Liability
Visanto is not responsible for stolen packages during transit or once dropped off at the final destination. Visanto shall not be held liable for any lost or stolen packages or for any delays caused by the actions or defaults of the shipping carrier. Visanto does not offer any refund or reimbursements for stolen or lost packages.
For any questions on our shipping policy, please contact us.